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Return and Refund Policy
At Quincy Desk, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please read our Return & Refund Policy to understand how we handle returns and refunds.
1. Return Eligibility
We accept returns on defective or damaged products only. If you received an item that is damaged or faulty, you may request a return within 7 days from the date of delivery.
- Products must be unused and in their original packaging.
- Returns will not be accepted for products that have been used or damaged by the customer after delivery.
2. How to Initiate a Return
To initiate a return:
- Contact our customer service team within 7 days of receiving the product via email at [email protected].
- Provide your order number, a description of the issue, and photographic evidence (if the product is damaged or defective).
- Once we receive your request and confirm eligibility, we will guide you through the return process.
3. Return Process
Once your return is authorized:
- You will be provided with the return address and instructions for sending the item back.
- Returns must be sent via the courier service specified by us. Return shipping charges will be covered by Quincy Desk only in cases of defective or damaged products.
- Please ensure that the item is returned in its original condition, including all tags and packaging.
4. Refunds
Once the returned item has been received and inspected, we will process your refund. The refund will be issued via cash on delivery.
- Please note that any COD charges (if applicable) will be refunded along with the product price.
- Refunds will be processed within 7-10 business days after the returned product is received and inspected.
5. Non-Returnable Items
The following items are non-returnable:
- Any product that is not defective or damaged.
- Customized or personalized items.
- Products that have been used or altered.
6. Order Cancellations
You can cancel your order if it has not yet been shipped or processed. To request a cancellation, please contact us immediately at [email protected]. Once your order has been shipped, we cannot cancel or modify it.
7. Contact Information
For any return or refund-related questions, please contact our customer support team at:
- Email: [email protected]